Terms & Conditions

Lust Interiors Ltd

Trading as Lust Home and Outdoor Living

Last update: 09/12/2025

Deposit Policy

1. Introduction

These Deposit Terms and Conditions ("Terms") apply to all orders placed with Lust Interiors Ltd, trading as Lust Home and Outdoor Living. By paying a deposit, the customer agrees to abide by these Terms.

2. Deposit Requirements

• A deposit amount will be agreed at the point of sale and must be paid to secure any product or order.
• Deposits are required to reserve stock, initiate supplier orders, schedule delivery, or begin any custom or made-to-order items.
• An order is not confirmed until the deposit payment has been received.

3. Payment Methods

Deposits may be made via:

• Debit or credit card
• Bank transfer
• Online invoice or payment link (if applicable)

4. Purpose of Deposit

The deposit is taken to:

• Secure selected product(s) or stock allocation
• Cover administrative, processing, and supplier-ordering costs
• Begin procurement or customisation where applicable

5. Refund Policy

5.1 Standard Stock Items

• Deposits on standard stock items are refundable within 10 days from the payment date.
• After 10 days, deposits become non-refundable, as stock is allocated and preparation may have commenced.

5.2 Special-Order / Custom / Made-to-Order Items

• Deposits for special-order, customised, or made-to-order products are strictly non-refundable from the moment payment is made.
• This includes any product ordered specifically at the customer’s request.

6. Changes to Orders

• Any change requested after a deposit has been paid may incur additional charges or extended lead times.
• For special-order or custom items, changes may not be possible if procurement or production has already begun.

7. Remaining Balance

• The outstanding balance must be paid before delivery or collection, unless otherwise agreed in writing.
• Failure to pay the balance within the agreed timeframe may result in cancellation of the order and forfeiture of the deposit.

8. Lead Times and Delays

• Any lead times provided are estimates and may vary due to supplier, manufacturing, or logistics factors.
• External delays outside of Lust Interiors Ltd’s control do not entitle the customer to a deposit refund.

9. Cancellation Policy

9.1 Customer Cancellations

• Standard stock orders cancelled within 10 days may be eligible for a deposit refund.
• Cancellations of special-order, custom, or made-to-order items result in loss of the deposit.

9.2 Company Cancellations

• If Lust Interiors Ltd must cancel an order for any reason, the deposit will be refunded in full.

10. Collection and Delivery Obligations

Once the customer has been notified that their order is ready:

• Delivery or collection must be arranged within 30 days.
• Failure to do so may result in order cancellation and retention of the deposit.
• Storage fees may apply if extended holding is requested.

11. Liability

Lust Interiors Ltd is not liable for delays or disruptions caused by third-party suppliers, manufacturers, or transport services but will provide timely updates wherever possible.

Returns Policy

Lust interiors Ltd can really understand when you receive your order and it is not what you expected, damaged or just plain wrong and this is why we have a fair returns policy in place so that all customers can have plenty of time to rectify the issue.

Please note that we expect our clients to highlight your return by contacting sales@lusthome-outdoorliving.co.uk at your earliest convenience so that we can rectify the issue in an efficient way.

We expect all customer will check your products on arrival so that you can refuse to accept them at the door while the driver is still with you.

14 day returns

Lust interiors Ltd offer a 14 day returns policy for all customers so that within the 14 day period if you feel you need a return that you can contact us to arrange collections and refunds.

Please note that an email detailing the issue with your order number will be required within the 14 day return period so that we can log this for you immediately.

After 14 day it is not impossible to get a return on stock however Lust interiors Ltd are held by our manufacturers guideline and cannot make the decision ourselves.

Our manufacturer can choose to charge a restocking charge to be able to arrange collections of your goods and Lust Interiors Ltd will hold no liability to this charge if you wish to proceed.

All stock being return should still be in the packaging it was sent in and our drivers will inspect for damages before this can be accepted.

For any further information or concerns about your return then please contact us by emailing sales@lustinteriors.com

Hot Tub Returns & Cancellation Policy

At Lust Interiors Ltd, we want you to feel confident when purchasing a hot tub from us. This policy outlines your rights, responsibilities, and what to expect when returning a product—especially when buying online.

Hot Tub Cancellation Policy

All hot tubs sold by Lust Interiors Ltd are special order items, often requiring bespoke preparation, manufacturer booking, and delivery arrangements.

If you decide to cancel your order:

• You will be entitled to a refund, less a 5% cancellation/admin fee.
• The cancellation/admin fee covers costs incurred for processing, ordering, and arranging delivery of your hot tub.
• Refunds will not include any delivery or installation charges already incurred if our engineers or delivery team have been booked and attended the site.

By placing a hot tub order, you acknowledge and accept that these items are special order and that a cancellation/admin fee will apply if you cancel.

Collection Charges (If You Request Pickup)

If you choose to cancel your order and request that we collect the hot tub, the following collection fees apply:

Access Requirements & Additional Costs

We must be able to safely access and remove the hot tub without obstruction. Please ensure:

• Clear access without obstacles such as steps, walls, fences, drainpipes, gates, or trees
• Any additional equipment (e.g., crane hire) required for removal must be arranged and agreed in advance
• If safe access cannot be provided, return and refund may be delayed or declined

Deductions for Use or Loss of Value

• If the hot tub has been filled with water, a £749 deduction will be applied from your refund due to loss in resale value
• Installation fees are non-refundable once the service has been completed
• Any opened or partially-used chemicals (e.g., chlorine, test strips, shock treatment) are non-refundable
• Additional deductions may be made for any aesthetic or functional damage beyond reasonable handling

Returning the Hot Tub Yourself

Unless we agree otherwise in writing, you are responsible for returning the hot tub to us within 14 days of notifying us of your cancellation.

• The hot tub must be in resaleable condition, with no functional or cosmetic damage
• All original packaging, accessories, and manuals must be returned
• We recommend using a tracked and insured courier service
• We are not liable for third-party costs (e.g., crane hire, dismantling, or structural removals)

Refunds

• You will be refunded the original purchase price and any standard delivery fee (if applicable)
• Refunds will be processed using the same payment method as the original order
• We will issue your refund within 14 calendar days of receiving the returned item or evidence of return (whichever comes first)
• We may deduct reasonable costs for any excessive handling or damage found after inspection
• If a refund is issued before inspection and damage is later identified, we may request reimbursement

How to Initiate a Return

Please contact us via email at: sales@lustinteriors.com

Include the following in your message:

• Your order number and full name
• A clear reason for return
• If returning due to damage or fault, please attach clear photos of the issue

Returns & Refund Policy

At Lust Interiors Ltd, we strive to ensure our customers are always 100% satisfied with our products and service. However, we understand that issues can sometimes arise.

Please carefully read our returns policy below before making a purchase. By completing an order on our website, you agree to the terms outlined in this policy.

Damaged or Unwanted Items

• Customers have 14 days from the date of delivery to notify us of any damaged or unwanted items.
• If we are not informed within this 14-day cooling-off period, Lust Interiors Ltd will be unable to accept the return.

Damaged Items

• We will replace damaged items efficiently, but please allow up to 7 working days for the replacement to be processed and delivered.
• Damaged items must be reported with clear photographic evidence within the 14-day period.
• Items must be returned in their original packaging, though this does not apply if the item is damaged.

Unwanted Items

• All unwanted items must be returned unopened and in original packaging.
• Some hygiene-sensitive items (e.g. toilet seats) cannot be returned once their protective seal or film has been opened or removed.

Partial Refunds

Partial refunds may apply in the following circumstances:

• Any item not in its original condition, is damaged, or missing parts not due to our error.
• Any item rejected on delivery without a valid reason, such as a change of mind or incorrect ordering.
• Any item returned more than 30 days after delivery.

Please note: If we have incurred additional delivery charges to send the items to you, these costs will be deducted from your refund. Delivery charges vary by size, weight, and service used.

Full Refunds

Once we receive and inspect your return, we will notify you by email regarding the approval or rejection of your refund.

If approved:

• Your refund will be processed, and a credit will be applied to your original method of payment.
• Refunds are typically processed within 24 hours, but please allow up to 30 days.
• If you haven’t received your refund within 14 days, please check with your bank or card provider first to ensure the refund isn’t pending.
• If you still haven’t received it, please contact us at sales@lustinteriors.com.