Refunds Policy

Lust Interiors Ltd – Returns & Refund Policy

At Lust Interiors Ltd, we strive to ensure our customers are always 100% satisfied with our products and service. However, we understand that issues can sometimes arise.

Please carefully read our returns policy below before making a purchase. By completing an order on our website, you agree to the terms outlined in this policy.

Damaged or Unwanted Items

  • Customers have 14 days from the date of delivery to notify us of any damaged or unwanted items.

  • If we are not informed within this 14-day cooling-off period, Lust Interiors Ltd will be unable to accept the return.

Damaged Items

  • We will replace damaged items efficiently, but please allow up to 7 working days for the replacement to be processed and delivered.

  • Damaged items must be reported with clear photographic evidence within the 14-day period.

  • Items must be returned in their original packaging, though this does not apply if the item is damaged.

Unwanted Items

  • Returns for unwanted items are the customer’s responsibility and will incur a 15% collection fee, regardless of how many items are being returned.

  • All unwanted items must be returned unopened and in original packaging.

  • Some hygiene-sensitive items (e.g. toilet seats) cannot be returned once their protective seal or film has been opened or removed.

Partial Refunds

Partial refunds may apply in the following circumstances:

  • Any item not in its original condition, is damaged, or missing parts not due to our error.

  • Any item rejected on delivery without a valid reason, such as a change of mind or incorrect ordering.

  • Any item returned more than 30 days after delivery.

Please note: If we have incurred additional delivery charges to send the items to you, these costs will be deducted from your refund. Delivery charges vary by size, weight, and service used.

Full Refunds

Once we receive and inspect your return, we will notify you by email regarding the approval or rejection of your refund.

If approved:

  • Your refund will be processed, and a credit will be applied to your original method of payment.

  • Refunds are typically processed within 24 hours, but please allow up to 30 days.

  • If you haven’t received your refund within 14 days, please check with your bank or card provider first to ensure the refund isn’t pending.

  • If you still haven’t received it, please contact us at sales@lusthome-outdoorliving.co.uk.

Bathroom Walls - Lust Interiors