Returns Policy

Lust interiors Ltd can really understand when you receive your order and it is not what you expected, damaged or just plain wrong and this is why we have a fair returns policy in place so that all customers can have plenty of time to rectify the issue.

Please note that we expect our clients to highlight your return by contacting sales@lusthome-outdoorliving.co.uk at your earliest convenience so that we can rectify the issue in an efficient way.

We expect all customer will check your products on arrival so that you can refuse to accept them at the door while the driver is still with you.

14 day returns

Lust interiors Ltd offer a 14 day returns policy for all customers so that within the 14 day period if you feel you need a return that you can contact us to arrange collections and refunds.

Please note that an email detailing the issue with your order number will be required within the 14 day return period so that we can log this for you immediately.

After 14 day it is not impossible to get a return on stock however Lust interiors Ltd are held by our manufacturers guideline and cannot make the decision ourselves.

Our manufacturer can choose to charge a restocking charge to be able to arrange collections of your goods and Lust Interiors Ltd will hold no liability to this charge if you wish to proceed.

All stock being return should still be in the packaging it was sent in and our drivers will inspect for damages before this can be accepted.

For any further information or concerns about your return then please contact us by emailing sales@lusthome-outdoorliving.co.uk

Hot Tub Returns & Cancellation Policy

At Lust Interiors Ltd, we want you to feel confident when purchasing a hot tub from us. This policy outlines your rights, responsibilities, and what to expect when returning a product—especially when buying online.

Hot Tub Cancellation Policy

All hot tubs sold by Lust Interiors Ltd are special order items, often requiring bespoke preparation, manufacturer booking, and delivery arrangements.

If you decide to cancel your order:

• You will be entitled to a refund, less a 5% cancellation/admin fee.

• The cancellation/admin fee covers costs incurred for processing, ordering, and arranging delivery of your hot tub.

• Refunds will not include any delivery or installation charges already incurred if our engineers or delivery team have been booked and attended the site.

By placing a hot tub order, you acknowledge and accept that these items are special order and that a cancellation/admin fee will apply if you cancel.

🚛 Collection Charges (If You Request Pickup)

If you choose to cancel your order and request that we collect the hot tub, the following collection fees apply:

🚧 Access Requirements & Additional Costs

We must be able to safely access and remove the hot tub without obstruction. Please ensure:

• Clear access without obstacles such as steps, walls, fences, drainpipes, gates, or trees

• Any additional equipment (e.g., crane hire) required for removal must be arranged and agreed in advance

• If safe access cannot be provided, return and refund may be delayed or declined

🔁 Deductions for Use or Loss of Value

• If the hot tub has been filled with water, a £749 deduction will be applied from your refund due to loss in resale value

• Installation fees are non-refundable once the service has been completed

• Any opened or partially-used chemicals (e.g., chlorine, test strips, shock treatment) are non-refundable

• Additional deductions may be made for any aesthetic or functional damage beyond reasonable handling

📦 Returning the Hot Tub Yourself

Unless we agree otherwise in writing, you are responsible for returning the hot tub to us within 14 days of notifying us of your cancellation.

• The hot tub must be in resaleable condition, with no functional or cosmetic damage

• All original packaging, accessories, and manuals must be returned

• We recommend using a tracked and insured courier service

• We are not liable for third-party costs (e.g., crane hire, dismantling, or structural removals)

💰 Refunds

• You will be refunded the original purchase price and any standard delivery fee (if applicable)

• Refunds will be processed using the same payment method as the original order

• We will issue your refund within 14 calendar days of receiving the returned item or evidence of return (whichever comes first)

• We may deduct reasonable costs for any excessive handling or damage found after inspection

• If a refund is issued before inspection and damage is later identified, we may request reimbursement

📩 How to Initiate a Return

Please contact us via email at:
📧 sales@lusthome-outdoorliving.co.uk

Include the following in your message:

• Your order number and full name

• A clear reason for return

• If returning due to damage or fault, please attach clear photos of the issue